1%
Highest
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
66%
Lowest
12%
1%
2%
13%
6%
62%
2nd
13%
2%
4%
11%
7%
57%
3rd
16%
4%
5%
13%
6%
62%
4th
13%
2%
5%
15%
3%
57%
5th
19%
1%
4%
18%
1%
49%
6th
20%
3%
1%
24%
3%
45%
7th
21%
1%
1%
31%
1%
48%
8th
19%
2%
1%
27%
3%
43%
9th
14%
1%
2%
37%
2%
25%
Highest
Cost
22%
Dislike or fear of service
2%
Had an upcoming appointment
4%
Service not available when required
47%
Too busy
1%
Waiting time too long
