A tenth of consumers think customer service chatbots can be useful when buying OOH entertainment options

Thinking about when you purchase things online, for which of the following products or services do you think using a customer service chatbot (an automated service which uses artificial intelligence to answer customer questions) can be useful?

Mobile phones

Electronics (laptops, TVs, etc. but NOT mobile phones)

Air travel and hotels

Clothing/ shoes

Utilities (e.g., gas, electricity, etc.)

Streaming subscriptions

Groceries

Financial and investments products

Take-out food

Medicine & healthcare products

Out of home entertainment (e.g., live concerts, sports event, movie theater etc.)

Cosmetics & beauty products

Video games

Car/ vehicle

Furniture

Don't know

None