Disabled respondents on availability of hotel accessibility information and ability to book an accessible room
Truly accessible hotel rooms aren't easy to find. This table shows the share of disabled survey participants who, when attempting to book a hotel room, were (1) able to find the accessibility information they needed on the first try, (2) were able to reserve a room that met their accessibility needs, and (3) whether the room they booked had the promised accessibility features.
51.9 percent of respondents were able to find the accessibility information they needed on the first try, while 48.1 percent were not. 22.2 percent found the accessibility information they needed on the first try. and were able to reserve a room that ultimately contained all of the accessibility features they were promised. 19.5 percent found the accessibility information they needed on the first try and reserved a room, but once they arrived, found that the room ultimately lacked one or more of the accessibility features they'd been promised. 10.3 percent were able to find the accessibility information they needed on the first try but were not able to reserve an accessible room.
The source of the survey data is Popham, Kristen, Elizabeth F. Emens, and Jasmine Harris. "Disabling Travel: Quantifying the Harm of Inaccessible Hotels to Disabled People." Columbia Human Rights Review (2023).