Preferred method for cancelling mobile, broadband or streaming subscriptions
Which, if any, of the following methods would you prefer for cancelling any service? Please select all that apply. (% of 2,020 GB adults)
57
52
53
73
30
44
41
27
30
37
36
29
28
37
35
22
14
24
18
12
10
19
19
14
5
2
2
2
4
2
3
1
Online self-service
Live chat with an actual representative
Email request
Phone call
In-person at a store
Chatbot
None of the above
Don't know
