Getting through to the Alorica call center has been dubbed “the lottery” by frustrated unemployment insurance claimants who have had trouble reaching an operator. Nevada’s employment office, the Nevada Department of Employment, Training and Rehabilitation, hired contact center Alorica in April to manage its high call volume. Alorica is required to submit a daily call log to DETR, but the call log has gaps and does not break out the number of total calls made to the call center or the share of the total calls that were answered.