Figure 1: Who prefers to shop inside an AI platform

Preferred way to complete purchases using AI (in-platform or redirected to merchant)

(Please use a modern browser to see the interactive version of this visualization)

Source: PYMNTS Intelligence From Assistive to Agentic AI: Consumers Wade Into Autonomous Commerce, January 2026 N = 1,503: Consumers who have used AI in the past 12 months, fielded Nov. 10, 2025, to Dec. 10, 2025