Consumers are increasingly interested in preventative health, convenience and ownership of their care

I have an interest in health maintenance and lifestyle changes

83%

I expect convenience in addition to quality of care

80%

I do more research online to understand my symptoms and treatments

74%

I am more informed about my disease and treatment options

68%

I am interested in finding the lowest-cost alternative for a particular treatment

67%

I expect doctors to answer questions through phone, messages and IM services rather than waiting for the next appointment

59%

I monitor my health using technology

59%

I schedule appointments through mobile apps

54%