Online shopping platforms and marketplaces
12
Food and beverages
11
Travel and tourism (e.g., flights, hotels, vacation packages, etc.)
10
Telecom providers
9
Apparels and shoes
9
Tech products (e.g., laptops, headphones but NOT mobile phones, etc.)
8
Household appliances (e.g., vacuum cleaner, microwave, etc.)
8
Health and wellness products (e.g., supplements, fitness equipment, etc.)
8
Smartphone manufacturers
8
Financial and investment services
8
Beauty and personal care products
7
Automotive products and services (e.g., cars, car rentals, car insurance, etc.)
7
Insurance products and services
7
Out-of-home entertainment (e.g., concert tickets, movies, sports events, etc.)
7
Don't know
7
N/A - I have never used social media for complaints
50