What makes returns a pain for customers?

Here are the Top 5 reasons consumers say recent returns "could have been more convenient"


#5	13% 13%	Mention the hassle (time & effort) to drop off a return package at a carrier location.
#4	16% 16%	Cite the lack of communications from retailers about receipt of returns & refund status.
#3	19% 19%	Wish they didn’t have to wait for refunds to be issued.
#2	20% 20%	Can’t stand being charged for return shipping.
#1	22% 22%	Complain about a return label not being included in the shipping box.