Cheap fares made most people happier about other parts of their trip too, except for CityCat users

	Availability of information needed to plan a trip
Ferry	4.46
Difference
Bus	4.10
Difference	increased
Train	4.23
Difference
Total	4.20
Difference	increased

	Ease of transferring
Ferry	4.35
Difference
Bus	3.99
Difference
Train	4.00
Difference
Total	4.05
Difference

	Ease of using the service overall
Ferry	4.56
Difference
Bus	4.22
Difference	increased
Train	4.44
Difference	increased
Total	4.35
Difference	increased

	Frequency of services
Ferry	4.21
Difference
Bus	3.60
Difference
Train	4.04
Difference
Total	3.88
Difference

	Off board - Accessibility of the station / stop / terminal
Ferry	4.63
Difference
Bus	4.28
Difference
Train	4.34
Difference	increased
Total	4.36
Difference	increased

	Off board - Availability of information at the station / stop / terminal
Ferry	4.42
Difference
Bus	4.13
Difference
Train	4.32
Difference	increased
Total	4.25
Difference	increased

	Off board - Cleanliness at the station / stop / terminal
Ferry	4.48
Difference
Bus	4.07
Difference	increased
Train	4.32
Difference	increased
Total	4.23
Difference	increased

	Off board - Convenience of starting location
Ferry	4.42
Difference
Bus	4.30
Difference	increased
Train	4.30
Difference	increased
Total	4.32
Difference	increased

	Off board - Feeling safe at the station / stop / terminal
Ferry	4.45
Difference	decreased
Bus	4.27
Difference	increased
Train	4.36
Difference	increased
Total	4.32
Difference	increased

	Off board - Helpfulness of staff members
Ferry
Difference
Bus
Difference
Train	4.32
Difference
Total	4.32
Difference	increased

	Off board - The design of off-board facilities
Ferry	4.29
Difference
Bus	3.94
Difference	increased
Train	4.11
Difference	increased
Total	4.06
Difference	increased

	Off board - The ease of transferring between services
Ferry
Difference
Bus	4.28
Difference
Train	3.77
Difference
Total	4.18
Difference

	On board - Accessibility
Ferry	4.74
Difference
Bus	4.38
Difference	increased
Train	4.40
Difference	increased
Total	4.44
Difference	increased

	On board - Availability of information on-board
Ferry	4.41
Difference
Bus	4.10
Difference	increased
Train	4.33
Difference	increased
Total	4.25
Difference

	On board - Availability of seating
Ferry	4.30
Difference	decreased
Bus	4.29
Difference
Train	4.17
Difference
Total	4.21
Difference

	On board - Cleanliness on board
Ferry	4.57
Difference	decreased
Bus	4.32
Difference
Train	4.10
Difference
Total	4.27
Difference

	On board - Comfort of the ride
Ferry	4.48
Difference	decreased
Bus	4.16
Difference
Train	4.31
Difference
Total	4.26
Difference

	On board - Comfort on-board
Ferry	4.41
Difference	decreased
Bus	4.21
Difference
Train	4.14
Difference
Total	4.22
Difference

	On board - Cost of the trip
Ferry	4.70
Difference	decreased
Bus	4.64
Difference	increased
Train	4.71
Difference	increased
Total	4.68
Difference	increased

	On board - Feeling safe on board
Ferry	4.66
Difference	decreased
Bus	4.35
Difference	increased
Train	4.35
Difference	increased
Total	4.37
Difference	increased

	On board - Friendliness or helpfulness of the driver
Ferry	4.72
Difference
Bus	4.24
Difference
Train
Difference
Total	4.31
Difference

	On board - Journey time
Ferry	4.54
Difference
Bus	4.26
Difference	increased
Train	4.24
Difference	increased
Total	4.30
Difference	increased

	On board - Punctuality
Ferry	4.51
Difference	decreased
Bus	4.01
Difference	increased
Train	4.46
Difference	increased
Total	4.27
Difference	increased

	Experience on last trip
Ferry	4.49
Difference	decreased
Bus	4.14
Difference	increased
Train	4.21
Difference	increased
Total	4.21
Difference	increased

	Overall experience with the network
Ferry	4.44
Difference	decreased
Bus	4.05
Difference	increased
Train	4.22
Difference	increased
Total	4.17
Difference	increased


Ferry
Difference
Bus
Difference
Train
Difference
Total
Difference

Table with 9 columns and 26 rows.

Availability of information needed to plan a trip	4.46		4.10	increased	4.23		4.20	increased
Ease of transferring	4.35		3.99		4.00		4.05
Ease of using the service overall	4.56		4.22	increased	4.44	increased	4.35	increased
Frequency of services	4.21		3.60		4.04		3.88
Off board - Accessibility of the station / stop / terminal	4.63		4.28		4.34	increased	4.36	increased
Off board - Availability of information at the station / stop / terminal	4.42		4.13		4.32	increased	4.25	increased
Off board - Cleanliness at the station / stop / terminal	4.48		4.07	increased	4.32	increased	4.23	increased
Off board - Convenience of starting location	4.42		4.30	increased	4.30	increased	4.32	increased
Off board - Feeling safe at the station / stop / terminal	4.45	decreased	4.27	increased	4.36	increased	4.32	increased
Off board - Helpfulness of staff members					4.32		4.32	increased
Off board - The design of off-board facilities	4.29		3.94	increased	4.11	increased	4.06	increased
Off board - The ease of transferring between services			4.28		3.77		4.18
On board - Accessibility	4.74		4.38	increased	4.40	increased	4.44	increased
On board - Availability of information on-board	4.41		4.10	increased	4.33	increased	4.25
On board - Availability of seating	4.30	decreased	4.29		4.17		4.21
On board - Cleanliness on board	4.57	decreased	4.32		4.10		4.27
On board - Comfort of the ride	4.48	decreased	4.16		4.31		4.26
On board - Comfort on-board	4.41	decreased	4.21		4.14		4.22
On board - Cost of the trip	4.70	decreased	4.64	increased	4.71	increased	4.68	increased
On board - Feeling safe on board	4.66	decreased	4.35	increased	4.35	increased	4.37	increased
On board - Friendliness or helpfulness of the driver	4.72		4.24				4.31
On board - Journey time	4.54		4.26	increased	4.24	increased	4.30	increased
On board - Punctuality	4.51	decreased	4.01	increased	4.46	increased	4.27	increased
Experience on last trip	4.49	decreased	4.14	increased	4.21	increased	4.21	increased
Overall experience with the network	4.44	decreased	4.05	increased	4.22	increased	4.17	increased