Read emails that they sent me
50
58
35
53
45
Read physical mail that they sent me, went to their website
42
42
40
59
46
Called the customer service center
42
43
30
48
36
Spoke to a representative from the company on the phone
29
28
31
43
33
Downloaded or logged into their mobile app
22
18
28
38
23
Used the “find a doctor” tools
26
30
20
11
9