The "Company public response" field went from 37% empty to nearly 100% empty in three months

Complaints with no company public response, as % of complaints received that month, January 2025 to September 2026

Line chart by month, January 2025 to September 2026. The share of complaints with no company public response stays between 36% and 45% until July 2026, then rises to 62% in August and 87% in September.

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October 2026 (99.5% empty) covers only the first days of the month and is not shown. We found no documentation explaining this change.

Chart: Kibbo ResearchSource: CFPB Consumer Complaint Database; CFPB narrative archive; Kibbo Research analysisGet the data