25% of adults struggled to find cancellation information when ending mobile, broadband, or streaming subscriptions

Which, if any, of the following challenges did you encounter while cancelling these service(s)? Please select all that apply. (% of 611 GB adults who have cancelled mobile, broadband or streaming subscription in the past 12 months)

Retention tactics

Difficulty finding cancellation information

Long wait times on phone/chat support

Being transferred multiple times before cancellation was processed

Requirement to call despite initially signing up online

Unexpected fees/charges

Needing to visit a physical store or send a letter

Other

Don't know

NA - I have not encountered any challenges while cancelling the services.