Services for blind and partially sighted shoppers: What supermarkets say they offer
This table compares the accessibility support offered to blind or partially sighted customers by seven UK supermarkets: Asda, Co-op, M&S, Morrisons, Sainsbury’s, Tesco, and Waitrose. Staff-guided shopping support is available at all of these supermarkets except Morrisons. Assisted or personal shopping services are offered by Asda, Morrisons, Sainsbury’s, and Tesco, but not by Co-op, M&S, or Waitrose. Accessible product information, such as large print, high-contrast labels, or digital access, is provided by M&S, Sainsbury’s, and Waitrose, but not by Asda, Co-op, Morrisons, or Tesco. All seven supermarkets have clear store layouts and hazard management practices in place. All also offer accessible customer service and checkout options, including staffed checkouts and verbal support during payment.