Feedback on SSA Online Services2 (first half of fiscal 2021)
Data from customer satisfaction survey on SSA’s website. Response options use a five-point Likert scale ranging from “strongly disagree” to “strongly agree.” The percentages for each question represent the percentage of customers who responded “agree” and “strongly agree” for Q1 and Q2 of fiscal 2021.
Partnership for Public Service
Source:Social Security Administration