Satisfaction rates also compared poorly to national figures when homeowners were asked about their experience with the handling of a claim..

Q: How satisfied were you with the handling of your most recent claim?

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Sun Sentinel/Orlando Sentinel survey of 1,511 Florida homeowners with property insurance conducted by the Public Opinion Research Lab at the University of North Florida between July 16 and July 31, 2026. The number of Florida respondents who had a recent claim was 261. The overall margin of error is +/- 3.2 percentage points. National: Consumer Reports survey of 23,917 policyholders in the U.S. among its own members from Dec. 2, 2024, to Jan. 7, 2025.