All
18-29
30-44
45-64
65+
Payment and billing management
61
62
65
64
56
Policy information
56
51
58
59
52
Claims submission and tracking
51
40
53
55
47
Claims assistance tools
44
40
49
47
39
Online policy purchases and renewals
41
38
49
41
36
Notifications
38
32
37
38
40
Digital ID and documentation upload
34
39
46
38
23
Policy customization
31
33
42
34
23
Offline access and downloadable documents
26
30
32
26
23
Multi-device accessibility
20
27
28
21
13
Feedback mechanism
16
24
22
15
13
Educational resources
16
32
22
15
10
Chatbots and virtual assistants
11
26
20
10
6
None of these
17
8
10
15
23