Hundreds of Talkspace and Cerebral Users feel the apps were unhelpful or unfairly charged them
Among 1- and 2-star reviews of the apps on the Apple App Store, hundreds of users reported they were charged for services they never received, never or rarely heard from therapists, or that the counselors they talked to were unhelpful.
Hundreds of users left 1- and 2- star reviews for the Talkspace and Cerebral apps, many reporting they never received help despite paying for the service.