№ received in the period | 307 | 101 | 130 | 192 | 179 | 602 |
---|---|---|---|---|---|---|
№ resolved | 264 | 100 | 122 | 162 | 187 | 571 |
Total № resolved in agreed timescales (inc extensions) | 103 | 39 | 49 | 69 | 73 | 230 |
Total % resolved within timescale (may inc extensions) | 33.2% | 39.0% | 40.2% | 42.6% | 39.0% | 40.3% |
% complaints that are Stage 2 | 4.8% | 5.5% | 8.4% | 11.1% | 9.3% | 8.6% |
% upheld within the period | — | 67.0% | 69.7% | 81.5% | 69.0% | 72.3% |