DBS buzz scores plummet following recent outage, but consumer impression and customer satisfaction bounce back after immediate drop

Buzz (Net score): Over the past two weeks, have you heard something positive/negative about DBS?
Impression (Net score): Do you have a positive/negative impression of DBS?
Satisfaction (Net score): Are you a satisfied/dissatisfied customer of DBS?
Consideration (% yes): When you are next in market to purchase financial services, would you consider DBS?