Identifying preventive care or wellness programs (i.e., recommending proactive health measures or programs to prevent illness)
43
16
41
Fraud detection
41
16
42
Coverage recommendations or plan selection (i.e., suggesting insurance plans based on personal needs or budget)
41
15
44
Customer support and inquiries
38
15
47
Claim submission (i.e., providing information about medical expenses or services to the insurance company)
35
15
50
Claim evaluation and approval (i.e., reviewing submitted claims to determine eligibility for coverage)
30
15
55