We asked consumers: what do "fast" and "slow" shipping mean to you now?
One-third (32%) say their expectations have gotten 'slower' compared to before the pandemic; only half as many (16%) now expect faster delivery.
"NET expectations" below is the difference between respondents who said their expectations were 'faster' minus those who said 'slower'.
| Product Category | Expectations are slower (-) or faster (+) vs pre-pandemic |
|---|---|
| Average of all categories | |
Apparel/footwear/accessories – Special occasion/formaltuxedo, dress, luxury clothing/accessories, etc. | |
Apparel/footwear/accessories — "Comfortwear"loungewear, sports/athleisure, sleepwear, etc. | |
Apparel/footwear/accessories — "Zoomwear"business casual/video conference acceptable tops, accessories, jewelry, etc. | |
Entertainment/fitnessbooks, board games, electronics/digital, work-out equipment, etc. | |
Food/beverages — alcoholwine, beer, liquor, etc. | |
Food/beverages — grocerystaples, produce, meat, dairy, etc. - not including alcohol | |
Home office/Zoom suppliesvideo conferencing, work-from-home products, home office decor, etc. | |
Home/gardenfurniture or decor for other than home office | |
Household supplies/essentialscleaning products, toilet paper, detergent, etc. | |
NutraceuticalsCBD, vitamins, supplements, etc. | |
Personal care/beautycosmetics, soap, bath products, etc. |
