Security of monetary funds are Hong Kongers' top consideration when choosing a financial service provider

Q: Which of the following are important to you when choosing a financial company (e.g. bank, insurance provider, investment app, etc.) for a new product or service? Please select all that apply.

Safety and security of my money

59%

65%

Low or no fees

58%

54%

Good interest rates

50%

54%

Good customer service

46%

57%

Access to digital services

38%

48%

Attractive incentives to switch / take out a product

32%

Company's ethical values

27%

33%

Company's stance on environmental sustainability

21%

32%