Current Customers of M&S
All GB adults
Best quality products
23
16
Widest range of products
15
11
I trust the company I used
13
9
Cheapest prices overall
11
19
Best special offers
10
13
I'm used to it, can't be bothered/don't want to change
5
5
Most fashionable items
3
3
An effective replacement/returns policy
2
1
Easiest website to use
2
2
They offer collection options as well as delivery
1
1
Friendliest service
1
1
Cheap delivery charge
0
1
None of these
2
4
Don't know
3
6
Other
8
8