W jakich procesach centra usług wykorzystują obecnie generatywną sztuczną inteligencję

Customer Operations: Customer Helpdesk
23,7
IT: Application Lifecycle Management
23,7
IT: Artificial Intelligence (e.g. Gen AI)
23,7
IT: User support / Service Desks
18,6
IT: Testing
18,6
HR: Recruitment
17,5
IT: Cloud Services
17,5
IT: Robotic Process Automation (RPA), Process Digitization
17,5
F&A: Accounts Payable
17,5
HR: HR Administration & Reporting
16,5
F&A: Financial Planning & Business Analysis
14,4
IT: Information Security (incl. Cybersecurity)
13,4
F&A: Customer Billing
12,4
F&A: Master Data Management
11,4
F&A: Order Management
11,4
F&A: Travel & Expense
11,4
HR: Learning & Development
11,4
IT: Infrastructure Management
11,4
IT: Project Management (IT specific)
11,4
Process Management & Standardization
11,4
Document Management
11,4
IT: Other IT services
10,3
F&A: Cash Application
9,3
F&A: General Ledger
9,3
Data Management: Master Data Management
9,3
HR: HR Analytics & HR Information Systems
9,3
F&A: Collections F&A: Transactional Controlling (incl. Controlling Master Data)
8,2
Customer Operations: Sales & Account Management Support
8,2
IT: Data Governance
8,2