Choropleth map of U.S. states showing the answer rate for 988 suicide and crisis prevention calls in May 2024. Nationally, 89% of the nearly 545,000 calls received were answered by a counselor. Mississippi, Montana and Rhode Island had the highest answer rates, at 97%. Nevada, Alaska and Illinois had the lowest answer rates, between 64% and 66%. 16 states, mostly in the Rust Belt and Mountain West, had rates higher than 90%.