Average Number of Connected & Unanswered Calls per Day to DTA (January 2024 - July 2026)

Unable to Connect: Average number of calls per day each month that heard a high-volume message and were disconnected or were unable to wait for a live agent.
Connected to Call Center: Average number of calls per day each month connected to a live agent.
Note: Calls completed through Interactive Voice Response are not shown.
Chart: Project BreadSource: Massachusetts Department of Transitional AssistanceGet the data