| FEMA registration form is improved | Qualitative assessment of user’s experience of the registration form, before and after proposed changes; quantitative analysis of how long it takes for users to complete the registration process after completing the form; time users spend engaging with FEMA after they submit the form to correct mistakes or provide additional documentation. | To early to assess |
|---|---|---|
| Disasterassistance.gov provides a more streamlined survivor experience | Increase in % of referrals to application from updated pages; % increase in average time spent on updated pages; % increase in visibility in organic search results | To early to assess |
