Nearly three in 10 Britons who experienced mid-contract price rise have switched providers
Which, if any, of the following actions did you take as a result of the unexpected mid-contract price rise? Please select all that apply. (% of 1,051 GB adults who have had surprise mid-contract price rises)
Mobile phone company
Broadband company
Pay TV company
Checked my contract
34
34
32
Compared deals with other providers
32
33
35
Contacted my provider
29
35
40
Switched provider
29
31
32
Don't know/can't recall
7
6
6
Posted on social media
6
6
10
Lodged a complaint
6
7
9
Other
3
2
3
NA– I did not take any action as a result of the unexpected mid-contract price rise