Offer a simple online cancellation option for all services
Send immediate confirmation of cancellation requests
Be more transparent about fees or final charges
Allow instant cancellations without requiring a call or retention attempt
Provide clearer cancellation instructions upfront
Offer the same cancellation methods as sign-up (e.g., online if signed up online)
Reduce wait times for customer service support
NA – I don't think any improvement is needed for the cancellation process
