The number of Massachusetts utility customers with arrears has fallen below pre-Covid levels

Customers with arrears, per year

The number of customers with arrears who are served by the state's six investor-owned utilities has declined below pre-Covid levels.

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Data combines electric and gas customers of the state's six investor-owned utilities. Data is from June of each year, except for Berkshire Gas, which reported data from 2019 to 2023 in December. Liberty Utilities' Blackstone service territory was excluded due to data gaps.

Chart: Jordan Wolman/CommonWealth BeaconSource: Department of Public UtilitiesGet the data