A smaller share of U.S. consumers are ordering things online for home delivery

Percentage of U.S. adults who ordered products for delivery in 2024 and 2025

The horizontal bar chart shows the percentage of U.S. adults who have ordered something online, organized by product category, in 2025 and 2024.

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Note: Difference between 2024 and 2025 in bold

Source: AlixPartners' Home Delivery Consumer Survey 2025

Question: Please select all of the product categories you have purchased for delivery in the last 12 months.
Survey of 1,000+ U.S. adults during Q2 2025