Pandemic Recovery, DART vs JTA

Nadine Lee began her tenure as CEO of DART in 2021 with several disadvantages: ridership was at its lowest since the pandemic began and she was a first-time executive in an unfamiliar city notorious for being largely unwalkable. Her very first task was implementing an inherited redesign of the entire bus nework for the largest system in Texas. Despite these obstacles and more, DART recovered 78% of pre-pandemic ridership under Nadine's leadership, compared to 63% at JTA under Nathaniel Ford's leadership.