Service Expansion is Primarily Driven by Client Needs

Responses to the question: Which of the below statements best describes your strategy for service expansion? (Select 3 maximum)

34 respondents answered this question. The strategies were defined as follows: Risk mitigation: We add new services to make our business model more resilient Synergistic: We expand into new services where we can leverage our existing expertise, resources and technology. Opportunistic: We add new services when there is an attractive opportunity to do so (for example, via an acquisition or lowered barriers to entry). Client-centric: We update our portfolio of services in response to the specific needs and requests of our existing customer base Revenue / growth-focused: We aim to identify and expand into fast-growing / profitable services. Industry-centric: We want to consolidate our position as an essential service provider to a specific industry by providing broad range of industry-specific services / end-to-end services. “One-stop shop” for language services: We aim to meet a wide range of language services needs for buyers across multiple industries
Chart: SlatorSource: ALC