Consumer expectations for virtual care
Likelihood of seeking virtual vs. in-person care post COVID-19 (by visit type)
Regular mental health visits
62%
38%
Initial meeting with doctor
52%
48%
Urgent care
53%
47%
Post-discharge/surgery follow-up
47%
53%
Chronic care check-ins
51%
49%
Prescription renewal
62%
38%
Virtually
In-person
