From "IT outages: 2024 costs and containment", prepared for BigPanda by Enterprise Management Associates Question: What are the biggest challenges to effective incident response and management? Select two. People – getting the right teams engaged and collaborating 50% Lack of a unified view and dependency mapping of service elements 39% Business context – understanding the impact 32% Inefficient manual processes and bottlenecks 31% Too many alerts – difficult to separate noise from real issues 29% Siloed systems and tools 18%