Consumer impression of OCBC in recovery, as favourable recommendations increase, although most still hear largely negative buzz about the bank

Impression: "Overall, do you have a POSITIVE/NEGATIVE impression of this brand?"
Recommend: "Would you RECOMMEND this brand to a friend or colleague / tell a friend or colleague to AVOID?"
Buzz: "Over the past 2 weeks, have you heard something POSITIVE/NEGATIVE (whether in the news, through advertising, or talking to friends and family) about this brand?"