Qantas’ brand health plummets as it racks up lawsuits for alleged misconduct during the pandemic

Buzz (Net score): Over the past two weeks, have you heard something positive/negative about Qantas?
Impression (Net score): Do you have a positive/negative impression of Qantas?
Index (Net score): Average of Impression, Quality, Value, Reputation, Satisfaction, Recommendation for Qantas among Australian consumers

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Sep 13: Australia's High Court rules Qantas illegally fired 1,700 ground staff during the pandemic

Sep 6: Alan Joyce steps down as CEO

Aug 31: ACCC sues Qantas for allegedly selling thousands of already-cancelled flight tickets over three-months in 2022

Aug 21: Qantas served class-action lawsuit for alleged failure to refund passengers for flights cancelled during COVID-19 pandemic